Privacy Policy

Last Updated: 17/01/2026

1. Data Collection

To provide vehicle fault inquiry services, we may collect the following personal data:

  • Visitor Email Address (for order notifications and report delivery)
  • Search History (Vehicle model, year, date/time)
  • Payment Information (processed by third-party payment gateways; we do not store credit card details)
  • Browser Type, IP Address, OS (for service optimization)

2. Purpose of Use

Your personal data will be used for the following purposes:

  • Processing orders and delivering reports
  • Customer service and support
  • Service improvement and data analysis (anonymized)
  • Fulfillment of legal obligations

3. Third Party Services

To provide this service, your data may be transferred to the following types of third-party service providers:

  • Cloud Database Services: Storing report and order data
  • Email Services: Sending order notifications and report links
  • AI Analysis Services: Vehicle fault analysis (only model and year transferred, no personal data)
  • Lemon Squeezy: Payment processing (payment info handled directly by Lemon Squeezy)

4. Data Retention

Your data will be retained for the following periods:

  • Order Data: 5 years after transaction (for tax compliance)
  • Report Data: Automatically updated after TTL expiry (0-90 days)
  • Search History: Anonymized after 6 months

5. Your Rights

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Under Australian privacy law, you have the following rights:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications
  • Lodge a complaint about handling of your information

To exercise these rights, please contact our support team.

Complaints: If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Cookies

This site uses Cookies to enhance user experience, including:

  • Session Cookies: Maintaining login status
  • Analytics Cookies: Analyzing site traffic

You can disable Cookies via browser settings, but some features may not function properly.

7. Security

We take the following measures to protect your data:

  • HTTPS encryption
  • Database access control
  • Regular security updates
  • No storage of credit card details

8. Policy Changes

We reserve the right to modify this policy at any time. Significant changes will be announced on the website.

9. Contact Us

If you have any questions about this policy, please contact:

CarInsights AI Support Team

Email: contact@vibegraph.app

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